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Guarantee | |
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All the products on this website are 100% authentic
from the respective manufacturers. Beware of websites
selling counterfeit or knock-off products. We deal directly
with the manufacturers so there is no chance of a fake item. 20-Day 100% Money Back Guarantee We offer a full refund on any merchandise within 20 days. If your order is returned in brand-new condition as you received it, you qualify for a 100% refund of the purchase price. The return must be received within 20 days of delivery. Returns must be unused with no scratches, dirt, etc. All protective plastic and packaging must be intact. No refunds on used items. Late returns may be subject to a 20% restocking fee. Defective/Broken Items: All items are direct from the manufacturer and defects are very rare due to strict quality control. Defects and damage must be reported to us by email within 48 hours of delivery and shipped back within 5 days. INSPECT your order immediately. No refunds on shipping. Please note that if you ordered your glasses using Free Shipping option and would like to return your glasses you will be charged a $6 shipping fee. Prescription lenses are not refundable. We cannot warrantee the scratch-resistant coating, and cannot guarantee against scratches on the lens. Open contact lenses can not be returned. Please note that only items in the original packaging that were not used or damaged will be accepted for a refund. Special order brands: Some models from these manufacturers may be subject to a 10% restocking fee: Blinde, Tom Ford, Silhouette and Cazal. CANCELLATIONS/CHANGES Orders canceled or changed (color and/or model) after they are processed will incur a 10% charge. There is no additional charge for adding additional items to your order. No charge for changing the shipping method or address. Prescription lens orders are custom and cannot be
canceled. You will be responsible for the cost of the
prescription. All prescriptions are different and it is
difficult to guarantee an exact wait time from our lens
maker.
Please note that all merchandise is under warranty against any manufacture defects for the period of 1 year. RETURNS All returns must be sent insured and prepaid for the full price by a trackable carrier. You must be able to get proof of shipping and delivery. Our mailing address is: Go Get Glasses 2744 Hylan Blvd #222 Staten Island, NY 10306
Due to theft problems in our building, please send back all returns requiring a signature. Packages sent without a signature are not logged in our building and do get stolen sometimes. We are not responsible for stolen returns that are not signed for.
Once the item is received we will credit your account. Please note that it takes 10-14 days from receipt of your return to process your refund. Please allow 1-2 billing cycles for your credit card or bank to post the credit to your account. SAFE SHOPPING GUARANTEE All credit card transactions are processed by Verisign. |
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